FAQs

Frequently Asked Questions about navigating the LLIA Lifestyle experience.

 

What is your return policy? 

  • All sales are NON-REFUNDABLE.
  • Only exchanges and merchandise credit will be allowed.
  • Return Authorization Number (RA#) is required for ALL items being returned.
  • Request a RA# for any damaged items must be made within 5 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging.
  • It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
  • Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages).
  • There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 15 days.
  • Items returned after 30 days upon delivery of merchandise will not be accepted.
  • NO EXCEPTIONS. ALL SALES ARE FINAL.

What is your shipping policy?

  • Please allow up to 48 business hours for your order to be processed.
  • Please allow 5-7 business days to receive order.

What shipping options do you provide?

All orders are shipped with United States Postal Service (USPS), flat rate shipping, unless requested by you, the customer.

Where is my confirmation email?

If you have recently placed an order, please check your spam/junk folder. Most confirmation emails will be automatically sent as soon as you have placed an order.  However, sometimes you may experience a slight delay. In the case of a delay, please allow up to 12 hours for your confirmation email to arrive.  If you have any further questions regarding your email confirmation, please submit your inquiry to llialifestyle723@gmail.com.

Where is my order?

If you have placed your order and have received your confirmation email, your order should be on its way to you very soon! Please log into your account to check your order’s tracking information. If your order was placed on a weekend or a national holiday, your order may be delayed slightly as a result of our dependence on the postal service. For any other questions in regards to the status of your order please submit your inquiry to llialifestyle723.com

How to Return or Exchange?

1.  Send an email to llialifestyle723@gmail.com that contains the information below to receive a return authorization number (RA# ) for your Return/Exchange.

    • Contact Name
    • Company Name, if applicable
    • E-mail Address
    • Order #
    • Order Date
    • Style Name & Style # for Return/Exchange Item
    • Quantity for Each Style #
    • Reason for Return/Exchange

2.  Once RA# is acquired, ship the item(s) to LLIA Lifestyle, PO Box 2152, Birmingham, MI 48012.

3.  Upon receiving your Return/Exchange item(s), you will be contacted via E-mail for final confirmation.

What is your Privacy Policy?

LLIA Lifestyle is the sole owner of the information collected on this site. We will not sell, share or rent your information to any other parties.